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Terms and Conditions

"CLIENT" means You
The person who accepts a quote or offer given by the Provider for the sale of Services or whose order for the Services is accepted by the Provider; 

"PROVIDER" means Us
jatransfer.com Licenced by Transport for London Public Carriage Office, Licence No.: 8383

"The Contract" means the contract for the provision of ground transfer services under these Conditions; 

"SERVICE" means the service of ground transport (including any installment of the service or any multiple services) which the Provider is to supply in accordance with these Conditions.

Any reference in these Conditions to a statute or a provision of a statute shall be construed as a reference to that statute or provision as amended, re-enacted or extended at the relevant time. The headings in these Conditions are for convenience only and shall not affect their interpretation.

1.1  The Provider shall sell and the Client shall purchase the Service in accordance with any quotation or offer of the Provider which is accepted by the Client, or any reservation of the Client which is accepted by the Provider, subject in either case to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such reservation is made or purported to be made, by the Client. 
1.2  A contract will only come in to being upon the acceptance of the Provider of the reservation and the following conditions shall be deemed to be incorporated in the contract. The Client accepts these terms & conditions by placing a reservation, booking with the provider via but not limited to the providers; web site: www.jatransfer.com, via telephone, or via any representative agent. 
1.3   The Contract will be subject to these conditions. The provider reserves the right to revise these terms & conditions at any time without prior notice at its sole discretion. Any revised terms and conditions will be posted on the providers website and will come into effect 1 hour after posting. 
1.4   No reservation order submitted by the client shall be deemed to be accepted by the provider unless and until confirmed in writing by email telephone or otherwise by an authorised representative of the provider. 
1.5   The specification for the services shall be those set out in the providers sales documentation unless varied expressly in the clients reservation (if accepted by the provider). The service will only be supplied as stated in the providers price list. Reservations orders received other than these will be adjusted accordingly. Illustrations, photographs or descriptions whether in the website, brochures, price lists or other documents issued by the provider are intended as a guide only and the contents shall not be binding on the Provider. 
1.6   The Provider reserves the right to make any changes in the specification of the services which are required to conform with any applicable safety or other statutory or regulatory requirements or, where the services are to be supplied to the Providers specification, which do not materially affect their performance. 
1.7   Sub-contracting companies are not authorised to make any representations or claims concerning the service unless confirmed by the Provider in writing by email, telephone or otherwise. In entering into the Contract the client acknowledges that it does not rely on, and waives any claim for beach of, any such representations, which are not so confirmed. 
1.8   No variation to these Conditions shall be binding unless agreed in writing between the client and the provider.
1.9   Sales literature, price lists and other documents issued by the provider in relation to the service may be subject to alteration. No contract for the offer of service shall be binding on the provider unless the provider has issued a quotation which is expressed to be an offer of service; or has accepted a reservation placed by the client, by whichever is the earlier of:- 
1.9.1   the Providers written acceptance; 
1.9.2   delivery of the service; 
1.10   Any typographical, clerical or other accidental errors or omissions in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Provider shall be subject to correction without any liability on the part of the Provider. 
1.11   The price of the Service shall be the price listed in the Providers published price list current at the date of acceptance of the clients reservation or such other price as may be agreed in writing by the provider and the client. 
1.12   Where the provider has quoted a price for the service other than in accordance with the Providers published price list the price quoted shall be valid for 24 hours only or such other time as the Provider may specify. 
1.13   The Provider reserves the right, by giving notice to the Client at any time before delivery, to increase the price of the service to reflect any increase in the cost to the provider which is due to any factor beyond the control of the provider (such as, without limitation, any foreign exchange fluctuation, currency regulation or alteration of duties, any change in delivery dates, quantities or specifications for the service which is requested by the Client, or any delay caused by any instructions of the Client or failure of the Client to give the Provider adequate information or instructions. 
1.14   The Provider reserves the right to use the services of contractors or sub-contractors (herein known as third parties) to provide services to Clients. Where appropriate details i.e. names, addresses of any such third parties will be provided by the Provider upon any reasonable request and at the discretion of the Provider. 
1.15   Reservations orders made for service on the following dates will be subject to an additional surcharge of 50% on published prices: 24,25,26, December & 1 January. 
1.16   A maximum time of 30 minutes for address collections & 90 minutes for airport, seaport collections will be allocated, whereupon non-contact with the client will classify the reservation to be a NO SHOW & will be subject to clauses 2.2 & 3.1.1.
1.17   All payments that are made in any other form than cash (pounds sterling) to the Provider for the provision of service & on any confirmed reservations made with the provider directly or indirectly will result in a non refundable charge (processing fee) and vat if applicable. 

Terms Of Carriage
2.1   The Providers (herein known as jatransfer.com) prices are based on Clients (herein known as passengers) being ready to travel at the booked time. Clients must book their ground transfer in accordance with check in times and guidelines provided by their relevant air or cruise line. 
2.2  Fares quoted are flat rates. Any diversions, additional set downs or pickups by passengers will incur a minimum charge of £5.00 per diversion. Fares quoted that are not booked will have a validity of 24 hours. jatransfer.com reserves the right of altering any prices without prior notification however quotations on confirmed bookings will be binding. 
2.3   Neither jatransfer.com nor any of its contracted or sub-contracted drivers will accept responsibility for loss or damage to luggage. Clients are responsible for ensuring that their luggage is loaded/unloaded at all times, if accompanying the luggage on the journey. jatransfer.com & or its contracted or sub-contracted drivers have the right to refuse any passenger or to make the journey due to the passenger having excess luggage which would result in the vehicle being unsafe whilst in motion. 
2.4   Vehicles are booked by clients as requested. Saloon and Estate cars carry a maximum of 4 passengers & luggage. Vehicles to carry a larger no of passengers & luggage are available & are to be booked as required, (for luggage limitations, vehicle types and relevance view vehicles).
2.5   Damage to vehicles caused by passengers due to soiling is chargeable at the rate of £60.00 (GBP) in cash at the time of instance by the driver. 

Cancellations / Cancellation charges
3.1   Reservations that have been accepted and confirmed by the Provider may be cancelled by the Client by telephone on: +44 (0)20 8961 6949. Vehicles that are cancelled by client after reservation acceptance by the provider shall incur a cancellation charge.
3.1.1   Cancellations that are not informed of are deemed to be of the status ”NO SHOW” and will subject to a charge of 100%.
3.1.2   A reservation may only be changed or cancelled with the permission of jatransfer.com. It has to be done in writing (preferably by email) or via telephone. 
3.1.3   Cancellations informed 3 to 1 hours prior to the booked journey time are subject to a charge of 50% of the quoted fare.
3.1.4   Cancellation's not informed up to 1 hour's prior to the time of booking cancellation charge incurred: 100% of quoted fare.
3.1.5   Vehicles that are booked by the client that are not suitable for the purpose for which they have been booked for as in clause 2.5 will be subject to clause 2.2 and 3.1.4.

General Applications
4.1   The Provider shall not be liable to the Client or be deemed to be in breach of the Contract by reason of any delay in delivery or in performing, or any failure to perform, any of the Providers obligations in relation to the Service, if the delay or failure was due to any cause beyond the Providers reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Providers reasonable control directly or indirectly:- 
4.1.1   act of God, explosion, flood, tempest, fire or accident; 
4.1.2   war or threat of war, sabotage, insurrection, act of terrorism, civil disturbance or requisition; 
4.1.3   acts, restrictions, regulations, byelaws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; 
4.1.4   traffic accidents, traffic hold ups, traffic congestion; 
4.1.5   strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the Provider or of a third party); 
4.1.6   flight delays, flight cancellations, early arrivals; 
4.1.7   power failure or breakdown in machinery including vehicles and computer systems.
4.2   Subject as expressly provided in these Conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law. 
4.3   Except as expressly provided in these Conditions, the Provider shall not be liable to the client by reason of any representation, or any implied warranty, condition or other term, or any duty at common law or under statute, or under the express terms of the Contract, for any direct or consequential loss or damage sustained by the client (including, without limitation, loss of profit or indirect or special loss), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Provider, its servants or agents or otherwise) which arise out of or in connection with the supply of the services. 
4.4   If clause 3.1.5 applies then without prejudice to any other right or remedy available to the Provider, the Provider shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without any liability to the client, and if the Services have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary. 
4.5   The Client undertakes to the Provider that:- 
4.5.1 the client will regard as confidential the Contract and all information obtained by the client relating to the services of the Provider and will not use or disclose to any third party such information without the Providers prior written consent provided that this undertaking shall not apply to information which is in the public domain other than by reason of the clients default; 
4.5.2   the client will use all reasonable endeavours to ensure compliance with this condition by its employees, servants and agents. This Condition shall survive the termination of the contract.

5.1   No waiver by the provider of any breach of the Contract by the client shall be considered as a waiver of any subsequent breach of the same or any other provision. 
5.2   If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby. 
5.3   The Contract shall be governed by the laws of England & Wales.

You will automatically receive an 'JATRANSFER Acknowledgement' email for the journey(s) you have paid for. You are responsible for checking that the details received to us are correct. You will manually receive a 'Journey Details' email when the journey has been assigned to a driver. This will contain the pick up instructions and the driver's telephone number. Neleyai transport Ltd will not refund you if you have forgotten to take this with you Neleyai transport Ltd does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances. We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Neleyai transport Ltd will not take responsibility for any passengers missing their flight if two hours check in time was not allowed. You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however Neleyai transport Ltd accepts no responsibility for any missed flight due to this. All passengers are advised to have adequate travel insurance prior to booking. No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport. Neleyai transport Ltd does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact Neleyai Transport Ltd customer services team immediately. For passenger safety Taxi Licensing regulations require all luggage to be securely fastened in the boot of the vehicle, please ensure to take this into account when choosing a vehicle. Neleyai transport Ltd reserves the right to refuse carriage of animals which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate. Neleyai transport Ltd accepts no responsibility for costs incurred from a failure to abide by these terms. The exact route of your journey is down to the driver's discretion on the day of travel, alternate routes may be requested and will be assessed by the driver on a case by case basis. Please ensure you give us your arrival times and day in to the UK and not your departing information. If your flight has any serious delays please inform us as soon as possible. Neleyai transport Ltd use their own transport wherever possible but do use third party companies where appropriate. Neleyai transport Ltd reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable. Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected


Waiting Time
On journeys collecting from an airport, as standard, Neleyai transport Ltd allows all passengers 1 hour maximum from the time the flight actually lands to meet with their driver. After this, waiting time is charged, regardless of reason, at £24/hr pro rata. Neleyai transport Ltd will honour requests for collection [X] minutes after flight landing, however customers requesting this are not entitled to any additional waiting time beyond the requested period. No compensation will be offered if the the customer is ready earlier than planned and has to wait to the scheduled collection time for the driver to arrive. Neleyai transport Ltd will assume you wish for a ‘standard’ collection unless otherwise informed in writing in advance of the journey by email to jatransfer@gmail.com Waiting time for all other journeys will be charged at £24/hr pro rata, either from the scheduled collection time or for any stop en-route.
Any Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer.
Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.
All bookings must be made through the office either via the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured.
Neleyai transport Ltd will accept any cancellation as long as 24 hours notice is provided. There will be a £15 or 20% (whichever is higher) administration / transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation by us. If you do not receive an email from Neleyai transport Ltd confirming the cancellation, then we have not received it. In this case please call our out of hours number which is 02089616949.

Refunds will not be issued in the following circumstances:

  • - No refund is made if the passenger does not show up for pre-paid journeys.
  • - No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.
  • - All other circumstances where a refund may be possible should be addressed directly with Neleyai transport Ltd's customer services.
Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email. All complaints must be submitted within 30 days of the event giving rise to the complaint. Please note that some calls may be recorded for quality and training purposes.

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